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Privacy policy

1. Introduction

Welcome to NUvisa ("we", "our", or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [nuvisa.co.uk] and use our visa services. Please read this policy carefully. If you do not agree with the terms, please do not access our site.

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, date of birth, nationality, and passport details.
  • Contact Data: Email address, phone number, and postal address.
  • Travel Information: Intended destination, travel dates, and visa type.
  • Payment Information: Credit/debit card details and billing address (processed securely via third-party providers).
  • Technical Data: IP address, browser type, operating system, and browsing actions through cookies and analytics tools.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and submit your visa application.
  • To communicate with you regarding your application or any inquiries.
  • To manage payments and provide invoices.
  • To improve our website and services.
  • To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We only process your data when we have a lawful basis to do so, such as:

  • Consent – where you have given us permission.
  • Contract – to fulfill our obligations in providing visa services.
  • Legal Obligation – for compliance with laws.
  • Legitimate Interests – to operate and improve our business.

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

  • Visa issuing authorities or embassies as part of your application.
  • Service providers (e.g., payment processors, hosting companies).
  • Legal or regulatory authorities when required.

All third parties are required to respect your personal data and treat it in accordance with the law.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law. After this period, data will be securely deleted or anonymised.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data in certain circumstances.
  • Object to processing based on legitimate interest.
  • Request restriction or transfer of your data.
  • Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us at [support@nuvisa.co.uk].

8. Cookies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings via your browser. For more details, see our [Cookie Policy].

9. Data Security

We implement appropriate technical and organisational measures to secure your personal data and protect it from loss, misuse, or unauthorised access.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

11. Contact Us

If you have questions about this policy or how your data is handled, please contact:
Email: [support@nuvisa.co.uk]
Address: 2 Brunel Way, The Future Works, Slough, Greater London, England, SL1 1FQ